Shipping Policy

At Dekorhaus, we are committed to delivering high-quality service and ensuring complete customer satisfaction. We proudly offer nationwide shipping and strive to dispatch orders as quickly and efficiently as possible. Please be mindful of public holidays, which may impact shipping times.

Order Processing & Dispatch

• All orders are processed and dispatched within 7 to 52 days, depending on product availability and order complexity.
• We aim to offer same-day dispatch where possible.
• Orders are not shipped or delivered on weekends or public holidays.
• In periods of high demand, dispatch times may be slightly delayed. We appreciate your patience and understanding.
• If a significant delay is expected, we will contact you directly via email.

Shipping Address Accuracy

• It is the customer’s responsibility to ensure all shipping details are accurate at the time of purchase.
• If you notice an error in your shipping address, please contact us immediately. While we do our best to amend details before dispatch, we cannot guarantee changes after your order has been processed.

Undeliverable Orders

• Orders returned due to incorrect or incomplete address information will incur a restocking fee, which will be determined based on the situation.

Lost or Stolen Packages

• Dekorhaus is not liable for lost or stolen packages once delivery has been confirmed by the courier.
• If your tracking information shows the package was delivered but you have not received it, please report the issue to your local authorities and notify us for support.

Returns

• We accept return requests within 14 days of delivery.
• Items must be unopened, unused, and in their original packaging to be eligible for a refund.
• Please refer to our full Returns Policy for further details.

Out of Stock Items

• If an item in your order is out of stock, we will hold the entire order until all items are available for a single shipment.
• If you prefer a partial shipment, please contact us to discuss options.

Policy Agreement

By placing an order through our website, you confirm that you have read and agreed to the terms outlined in this Shipping Policy.

Contact Us

If you have any questions or need assistance, feel free to get in touch:

Dekorhaus
734-736 Attercliffe Road
Sheffield
S9 3RQ, United Kingdom

Opening Hours: Monday – Friday, 9:00 AM – 5:30 PM
Phone: 01142444777
Email: info@dekorhaus.co.uk