Refund & Return Policy

Items must be returned in a fully resaleable condition, including original, unmarked, and undamaged packaging.
Products must not be used or assembled in any way. We cannot accept returns once assembly has begun.
Items must be securely packaged to prevent damage during return transit. We cannot accept responsibility for items lost or damaged on their way back to us.
Returned goods will be inspected upon arrival. If they meet the return conditions, a refund will be processed within 14 days.
We reserve the right to refuse a refund if items are returned in an unsaleable condition.
To start a return, please contact us info@dekorhaus.co.uk
You’ll be asked to send photographs confirming the item’s condition.

Made-to-Order & Custom Items

All made-to-order items (e.g., products with extended lead times such as doors) are non-returnable and non-refundable, as they are custom-manufactured to your specifications.
These items are produced to industry standards with a tolerance of +/-1.5mm on width and height.
Orders will be manufactured exactly as per the signed specification. Any changes after approval will be charged at standard commercial rates.
If a made-to-order item arrives with a defect, please contact us immediately to arrange a replacement.

Please inspect all packaging upon delivery. If there is visible damage, note this when signing for the delivery while the driver is present.
Any transit damage must be reported within 2 days of delivery.
Check all items and components for damage before beginning assembly.
To report a damaged or faulty item, please contact us at info@dekorhaus.co.uk
We’ll ask you to upload five photos showing the issue.