Privacy Policy

Effective Date: 13^th June 2025

Welcome to DEKORHAUS (“we“, “us“, or “our“). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website www.dekorhaus.co.uk (the “Site”) and other services we provide (collectively, the “Services“).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page with a revised “Last Updated” date.

2. Information We Collect

We collect personal information to provide and improve our Services. The types of data we collect include:

A. Information You Provide Directly

• Contact Details: Name, address, email, phone number
• Order Information: Billing/shipping details, payment confirmation
• Account Information: Username, password, security questions
• Shopping Activity: Items viewed, cart activity, wishlists
• Support Communications: Messages or requests submitted to our team

Some features require specific data. You may choose not to provide certain information, but this may limit your use of the Services.

B. Information Collected Automatically (Cookies & Usage Data)

We use cookies and similar technologies to collect information such as:

• IP address
• Browser and device type
• Pages visited and time spent on our site
• Referring/exit pages
• Shopping behaviour

C. Information from Third Parties

We may receive data from:

• Service providers (e.g., Shopify for e-commerce, couriers, IT partners)
• Payment processors (e.g., billing details to process transactions)
• Marketing platforms (e.g., engagement metrics, audience analytics)

3. How We Use Your Information

We use your personal information to:

• Fulfill Orders & Deliver Services: Process transactions, ship orders, manage accounts
• Provide Customer Support: Respond to inquiries and provide assistance
• Marketing & Advertising: Send promotions, newsletters, and display relevant ads
• Security & Fraud Prevention: Monitor for suspicious activity, protect user accounts
• Compliance: Satisfy legal obligations and enforce our terms

4. Cookies

We use cookies to personalize your experience, analyse traffic, and support key website functionality. You can control cookie preferences through your browser settings.

Please note: Disabling cookies may affect site performance and access to certain features.

5. Sharing Your Information

We may share your data with:

• Trusted service providers: Payment processors, hosting partners, logistics, and customer service
• Marketing partners: For promotional and advertising purposes (e.g., Shopify Audiences)
• Legal authorities: When required by law or to protect our legal rights
• Corporate transactions: In the event of a sale, merger, or restructuring

We do not sell or use sensitive personal data to infer user characteristics.

6. User-Generated Content

Content (e.g., reviews) you submit to public areas of our site will be visible to others. Please avoid sharing sensitive or personal information publicly.

7. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before submitting any personal information.

8. Children’s Privacy

Our Services are not directed at children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us to request deletion.

9. Data Security & Retention

We take data security seriously, but no system is 100% secure. Information sent over the internet may be vulnerable in transit.

We retain your information only as long as necessary for business, legal, or operational purposes, such as:

• Managing your account
• Fulfilling orders
• Meeting legal obligations
• Resolving disputes

10. Your Rights

Depending on your location, you may have rights under data protection laws, including:

• Access – Request a copy of your personal data
• Correction – Fix inaccurate information
• Deletion – Ask us to delete your data
• Portability – Receive a digital copy of your data
• Restrict Processing – Limit how we use your data
• Withdraw Consent – Revoke permissions you previously gave
• Opt-Out of Marketing – Unsubscribe from emails via link in footer
• Opt-Out of Targeted Ads – Use browser privacy settings or Global Privacy Control

You can exercise these rights by emailing us at info@dekorhaus.co.uk. We may need to verify your identity before fulfilling your request.

We will not discriminate against you for exercising your rights.

11. International Transfers

Your information may be transferred outside your country (e.g., to the United States or UK) where data protection laws may differ. Where applicable, we use approved safeguards such as Standard Contractual Clauses to ensure your data is protected.

12. Complaints

If you have concerns about how we process your data, please contact us directly. If you’re not satisfied with our response, you may contact your local data protection authority.

Contact Us

If you have questions or wish to exercise your data rights, please contact:

Dekorhaus
734-736 Attercliffe Road
Sheffield
S9 3RQ, United Kingdom
📧 Email: info@dekorhaus.co.uk